The Douglasville Engraving Company ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide through our website, forms, and ordering process.
Information We Collect
When you place an order, submit an inquiry, or complete an order request form, we may collect:
Full name
Email address
Telephone number
Shipping and billing address
Custom engraving instructions
Uploaded artwork, logos, or design files
Amazon order numbers and tracking information (when applicable)
Order preferences and communication history
Technical information collected by our website provider, including browser type and IP address
Providing this information is voluntary; however, certain information is necessary to fulfill your order.
How We Use Your Information
We use your information to:
Process and fulfill engraving orders
Review and approve custom artwork
Communicate regarding your order status
Coordinate incoming shipments from third-party retailers
Arrange return shipping of completed products
Provide customer service and support
Improve our products, services, and website experience
Maintain business records and comply with legal obligations
Amazon and Third-Party Purchases
Customers may choose to purchase approved drinkware through third-party retailers, including Amazon.
If you purchase drinkware through Amazon for engraving services:
You may be asked to provide your Amazon order number.
You may be asked to provide tracking information.
Products purchased from Amazon may be shipped directly to The Douglasville Engraving Company for customization.
Customers remain responsible for all third-party product costs, applicable taxes, and shipping charges associated with the purchase and delivery of those items.
The Douglasville Engraving Company is not affiliated with, endorsed by, sponsored by, or acting on behalf of Amazon.
Custom Artwork and Intellectual Property
By submitting artwork, logos, photographs, or other design elements, you represent that:
You own the rights to the submitted materials, or
You have obtained authorization to use them.
Customers assume responsibility for ensuring submitted designs do not infringe upon the intellectual property rights of others.
We reserve the right to decline any order involving unlawful, offensive, defamatory, or unauthorized content.
Payment Information
We do not store credit card information on our servers.
Payments may be processed through secure third-party payment providers. Please review the privacy policies of those providers regarding their handling of financial information.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share information only when necessary to:
Complete your order,
Coordinate shipping services,
Process payments,
Comply with legal requirements, court orders, or governmental requests, or
Protect our rights, safety, or property.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Retention of Information
We retain order-related information only as long as necessary to:
Fulfill customer orders,
Resolve disputes,
Maintain business records,
Comply with legal obligations.
Accessibility Statement (ADA Compliance)
The Douglasville Engraving Company is committed to making its website accessible and usable for all individuals, including those with disabilities.
We strive to follow recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where reasonably achievable.
If you encounter difficulty accessing content, completing forms, viewing images, or using any feature of this website, please contact us so we can provide assistance and alternative accommodations.
Accessibility Assistance Contact:
Email: [Insert Contact Email]
We welcome feedback regarding accessibility improvements.
Children's Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete such information.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
Request access to your information,
Correct inaccurate information,
Request deletion of information where applicable,
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the information below.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes become effective upon posting to this website. Continued use of our services constitutes acceptance of any revised policy.
Contact Information
The Douglasville Engraving Company
Douglasville, Georgia, USA
Email: michelle@thegrandhistorian.com
For questions regarding this Privacy Policy or accessibility accommodations, please contact us using the information above.